Friday, 24 June 2011

Satisfaction survey is now closed

I closed the satisfaction survey this afternoon. It's been running for the last month so, I think, people have had enough time to respond. There were 55 responses in total, which is not bad, but not quite as many as I had hoped for. Most of the respondents (almost three quarters) were from the college sector, which was expected.

I don't plan to share the results since the information will be used internally to improve the service that we provide. But I do intend to collect this information every year so that we can compare our performance from year to year.

Overall, the results were good. Only 4% were unhappy with the service that the team provides, and only 5% were dissatisfied with SQA as an awarding body. But there are areas where we need to improve, such as the way in which we select people to work with us (13% were unaware of opportunities to get involved). The team will meet in the near future to look at the weak areas and try to improve.

Thanks for taking the time to complete the survey. Look out for another one this time next year.

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