Friday, 22 September 2006

PDA Certificate in IT Service Management

This PDA Certificate in IT Service Management was presented for validation on Thursday the 21st of September. The award was validated with a number of minor conditions and recommendations. We are busy addressing these conditions, recommendations and carrying out the final preparation of this award for centres. It is estimated that this award will be ready for centres to deliver from November.

The contents of this award are based around ITIL* at the "foundation" level. The units within this proposal are as follows -

F0E0 34 IT Infrastructure: Service Support (2 credits @ L7)
F0DY 35 IT Infrastructure: Service Delivery (1 credit @ L8)

If you have any queries then please contact Caroline Douglas by e-mail ( or by telephone on 0845 213 5476.

The QDT (Qualifications Design Team) was led by Loraine Johnston (James Watt College) and the other members of the QDT were Ann Brown (Lauder College) and Deryck Nutley (Cardonald College). Thanks to their efforts, mainly during the summer holidays, means this will be a good and solid award for the sector. I am sure it will be very popular, particularly with individuals who are working in a support role in the field, and it will compliment the PDA Certificate in Desktop Support.

*ITIL belongs to OGC (Office of Government Commerce) and details can be found at the following websites ( or

Mike Jannetta

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