Wednesday, 19 July 2006

PDA Certificate in IT Service Management

Bringing ITIL (IT Infrastructure Library) to the field has caused many to say 'What is ITIL?' and is a new item/area for many individuals. ITIL belongs to OGC (Office of Government Commerce) and details can be found at the following websites ( or It is the SQA's intention to present ITIL to the field with two presentation slots allocated at the event on the 18th of August (ie The Computing and IT Showcase Event).

Yes, we are still working through the holidays and this group have been beavering away to produce a PDA Certificate in IT Service Management which are based around these standards at foundation level. The contents of this proposed PDA have now been mapped and consists of the following 3 credits which are going for unit validation -

IT Infrastructure: Service Support (2 credits @ level 7)
IT Infrastructure: Service Delivery (1 credit @ level 8)

The VPD (Validation Proposal Document) and final items relating to the market research are underway with the validation event being planned for the Thursday the 21st of September. If you have any queries then please contact Caroline Douglas by e-mail ( or by telephone on 0845 213 5476, however, you will also gain additional information at the event on the 18th.

If you require information on the event on the 18th of August then contact Tony Hamilton by e-mail ( or telephone on 0845 213 5472.

Mike Jannetta
0845 213 5473

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